Privacy Policy for MonkeyTails.ca

Effective date: November 12, 2025

MonkeyTails.ca (“we,” “our,” “us”) respects your privacy. This policy explains what we collect, how we use it, and your choices. It applies to MonkeyTails.ca and any pages, forms, or campaigns that link to this policy.

1) Who we are

  • Website: MonkeyTails.ca
  • Owner/Operator: Ref’s Pizza Inc.
  • Contact: Ref’s Pizza & Ice Cream, 8056 Yonge St, Innisfil, ON L9S 1L6

2) Laws that apply

We follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). If you send marketing emails or texts, we comply with Canada’s Anti-Spam Legislation (CASL). If you collect data from residents of Québec, we align with Québec Law 25. If you serve visitors from the EU or UK, we apply the relevant rights described below.

3) What we collect

Information you give us

  • Contact details: name, email, phone
  • Form content: messages, survey answers, support requests
  • Newsletter sign-ups: email and preferences
  • Lead ad submissions: information you share through platforms like Meta or Google

Information collected automatically

  • Device and usage data: IP address, browser, device type, pages viewed, time on site, referring URLs
  • Cookies and similar technologies: see Cookies section

Optional third-party tools you may use on this site

  • Analytics: Google Analytics or similar
  • Advertising pixels: Meta Pixel, Google Ads, or similar
  • Spam and bot protection: reCAPTCHA or similar

4) How we use your information

  • Provide, maintain, and improve the website and services
  • Respond to inquiries and support requests
  • Send newsletters or updates with your consent
  • Measure site performance and understand audience interests
  • Run ads, measure ad performance, and build audiences, where permitted
  • Detect, prevent, and address security or technical issues
  • Meet legal, regulatory, tax, or accounting obligations

5) Your consent and CASL

We send commercial electronic messages only with your consent or as otherwise permitted by law. You can withdraw consent at any time by using the unsubscribe link in our emails or by contacting us. Withdrawal does not affect prior lawful processing.

6) When we share information

We do not sell your personal information. We may share it with:

  • Service providers that help run the site or deliver services (hosting, email delivery, analytics, ad platforms, form processors)
  • Professional advisers (legal, accounting) under confidentiality
  • Authorities if required by law or to protect rights and safety
    If there is a business transfer, your information may be part of the transferred assets.

7) International transfers

Some service providers may process data outside your province or outside Canada. They are chosen with care and bound by agreements that require appropriate protections. By using the site, you understand your information may be transferred to other jurisdictions.

8) Retention

We keep personal information only as long as needed for the purposes in this policy, then delete it or de-identify it, subject to legal retention requirements. Typical periods:

  • Contact form messages: up to 24 months
  • Newsletter lists: until you unsubscribe or your address bounces
  • Analytics and ad data: per the tool’s settings (see their policies)

9) Your rights

Subject to applicable law, you can:

  • Access the personal information we hold about you
  • Request corrections if it is inaccurate or incomplete
  • Withdraw consent to marketing
  • Request deletion where no longer needed, subject to legal limits
    To make a request, contact us at Ref’s Pizza & Ice Cream, 8056 Yonge St, Innisfil, ON L9S 1L6. If you are in Québec, you may also request a list of third parties who received your information where required by law. We will respond within statutory timelines.

10) Cookies and tracking technologies

Cookies are small files stored on your device. They help the site work and allow analytics and advertising features.

Types of cookies we may use:

  • Strictly necessary: basic site functions
  • Functional: preferences and improved features
  • Analytics: traffic measurement and performance
  • Advertising: ad delivery and measurement, building audiences

Your choices:
Most browsers let you block or delete cookies. You can also use tools such as:

  • Google Analytics Opt-out Browser Add-on
  • Your Ads Preferences on Google and Meta
    Note that blocking cookies may affect site functionality.

11) Third-party services

Our site may link to or embed third-party content. Their privacy practices apply to their services. Examples include Google, Meta, Mailchimp/Brevo, reCAPTCHA, or similar tools. Review their policies for details.

12) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

13) Children’s privacy

Our website is not intended for children under the age of 13. If you believe a child provided personal information, contact us so we can delete it.

14) Changes to this policy

We may update this policy from time to time. The “Effective date” shows the latest version. Significant changes will be posted on this page, and where required, we will notify you and seek consent.

15) How to contact us

Questions or requests about privacy:
Mail: Ref’s Pizza & Ice Cream, 8056 Yonge St, Innisfil, ON L9S 1L6